Changes we have implemented:

• Increased time between all appointments to allow for thorough cleaning between patients as well as decreased flow in the space

• Set up a hand sanitizer station area for clients

• Common areas will be cleaned regularly throughout the day

• Staff will self-check their own health before coming to work and will stay home if unwell

• We’re keeping up-to-date with recommendations and guidelines from the Provincial Health Officer, WSBC, BCCDC, as well as our college and professional associations

• We’re encouraging the use of contactless payment

• We will contact you 12-24 hours before your appointment to ensure that you have completed our symptom checklist

How you can support our clinic + COVID policy:

• You must call us to cancel your appointment (at no charge) if: you are experiencing fever, cough or any flu/cold-like symptoms or are feeling unwell; you have been in close contact with someone experiencing these symptoms in the last 14 days; or if you have taken a flight in the last 14 days

• You must have completed your intake form and our self-assessment questionnaire 12-24 hours before your appointment

• For your comfort and safety, we ask you to bring your own mask to wear. If you do not have a mask, one may be provided to you at a cost

• Come on time for your appointment – no more than 5 minutes early. We will open the back door before your appointment

• Come to your appointment on your own. Anyone accompanying you will be asked to wait outside until your appointment has finished

• Please sanitize or wash your hands upon arrival at the clinic. Please refrain from touching your face. If you need to cough or sneeze, please do so in a tissue or in your sleeve at the elbow, and sanitize your hands immediately after

• Limit the number of belongings you bring to the clinic and come prepared with or wearing the clothing necessary for treatment

• Please respect physical distancing of 2 meters outside of the treatment room